Stylopay terms & conditions

TERMS AND CONDITIONS – UK

DEFINITIONS

A) Introduction

  1. These terms and conditions (including all agreements and policies referenced in these terms and conditions or otherwise applicable to the use of specific features of the STYLOPAY by MatchMove Mobile Wallet (“Wallet”) and related services which are required to be agreed to and accepted before the use of such specific features) set out in the general terms and conditions will apply to the wallet and related services that we may agree to provide to you from time to time.

  2. By completing the signup process, You are deemed to have expressly read, understood and accepted each and every term when you use the website, wallet and related services. You agree to be bound by these terms and conditions and other specific rules and procedures as determined or as may be amended at our sole discretion.

  3. In this agreement, “We”, “Us” or “Our” refers to MatchMove, or Stylopay Ltd. acting on behalf of MatchMove, as the case may be. “You” or “Your” refers to the Account User using the Wallet.

B) Definitions

    Definitions, description and interpretation. Headings and subheadings are inserted for convenience only and do not affect the interpretation of these terms and conditions. In these terms and conditions, unless the context otherwise requires, the following definitions shall apply:

    “Access Code” means a password, code or any other arrangement that the Account User must keep secret, that may be required to authenticate any payment transaction or Account User, and may include any of the following:

  1. personal identification number, password or code;
  2. internet banking authentication code;
  3. telephone banking authentication code;
  4. code generated by an Authentication Device;
  5. code sent by the MatchMove by phone text message such as SMS, but does not include a number printed on a Wallet (e.g. a security number printed on a credit card or debit card).

    “Account Holder” means any person in whose name a Wallet has been opened or to whom a Wallet has been issued, and includes a joint Account Holder and a supplementary credit card holder;

    “Account User” means—

  1. any Account Holder; or
  2. any person who is authorised in a manner in accordance with these terms and conditions, by MatchMove and any Account Holder of a Protected Account, to initiate, execute or both initiate and execute payment transactions using the Protected Account;
  3. “Authentication Device” means any device that is issued by the responsible FI to the Account User for the purposes of authenticating any payment transaction initiated from a Wallet, including a device that is used to generate, receive or input any access code;

    “Country” means the country or territory where you are residing and the wallet is opened.

    “Electronic instruction” means any instruction, notice, instruction or other communication which may, from time to time be given through website, telephone, email, or SMS by you. We, however, reserve the right to require the instruction of supporting document/s, before we may decide to act or not on the instruction, if we have reasonable grounds therefore.

    “Fees and charges table” refers to the fees and charges table that applies to the wallet account and listed in the fees and charges updated on our website at HTTPS://WWW.STYLOPAY.COM (“Website”)

    “MatchMove” refers to MatchMove Pay Pte Ltd, the issuer of Wallet or Responsible FI, together with its employees, directors, affiliates, successors, and assigns. MatchMove Pay Pte Ltd (CRN: 200902936w) is a company duly established and operating under the laws of Singapore, has its registered office at 137 Telok Ayer Street, #0303, Singapore 068602.

    “Merchant” refers to any merchants, vendors, persons, corporations or entity honoured to provide goods, products and services to you through wallet. You acknowledge that your purchases of those goods, products and services are transactions between you and merchants and not with us or other of our affiliates unless expressly designated as such in the listing of the products or services on our website/electronic catalogue. You agree and confirm that we make no representations or warranties in respect of the products, goods and services offered by merchant, including, without limitation, the quality, accuracy, adequacy, timeliness, fitness for any purpose or completeness of any of the products, goods or services. You are advised to refer carefully to merchant’s terms and conditions, refund and return policy before making any purchase.

    “Protected Account” means any Wallet that—

  1. is held in the name of one or more persons, all of whom are either individuals or sole proprietors;
  2. is capable of having a balance of more than S$500 (or equivalent amount expressed in any other currency) at any one time, or is a credit facility; and
  3. is capable of being used for electronic payment transactions;
  4. “Wallet” refers to the payment account and/or the physical card which is provided to you upon signup at Website and completion of KYC process with us. The payment account is regarded as a stored value facility under country laws, and different types of payment products and services may be available to you from time to time.

    “Website” refers to our website, the address of which is website and mobile applications or portals that you can access from mobile devices. All website addresses and URL for your reference in this terms and conditions are subject to be changed from time to time at our sole discretion.

    “Unauthorized Transaction” in relation to any Protected Account, means any payment transaction initiated by any person without the actual or imputed knowledge and implied or express consent of an Account User of the Protected Account.

C) Use of the wallet and related services.

  1. Use of wallet and related services is subject to the terms and conditions provided herein as may be amended from time to time. You signify agreement with these terms and conditions and assume liability for any and all charges and fees incurred on wallet and related services, whether authorized or unauthorised. Wallet is not a credit card; hence usage shall be dependent on the funded balance linked to the wallet.
  2. When you use the wallet and related services, you are authorizing us to act as your agent only with respect to holding, sending, or receiving available balance.
  3. Prohibitions

D) Validity, replacement and refund.

  1. Unless terminated or cancelled earlier, wallet shall be valid for a period of time defined by us. Renewal or replacement of the wallet will be at our sole discretion. Your wallet shall be valid for the period (“Validity Period”) stated on the wallet and shall expire on the first day of the following month. You agree and understand that the Validity Period may not be extended.
  2. Inactive wallet: where no access or payment transactions are made on wallet for a continuous period of time exceeding that of which is mentioned in the fees and charges page on our website, and there is valid balance in wallet, we may notify you by any notice methods mentioned herein and give you the option of maintaining your wallet operational. If you do not respond to the notice within the given time noticed by us, from time to time, a dormancy fee can be charged and deducted from the remaining stored value on wallet and thereafter for every month for which the wallet remains inactive.
  3. If there is any unused balance in an inactive wallet when it expires, you shall no longer be entitled to use that unused balance and we may terminate this wallet and forfeit the unused balance in accordance with applicable laws, and if permitted, to us.
  4. We shall not be obligated to process any refund of the available balance on the wallet before the expiry date of the card. We shall only be obligated to refund you the remaining balance of your wallet, if any, under the following conditions:

E) Compromise of Wallet.

  1. The security and proper care of your wallet, as well as the confidentiality of your security code shall be your sole responsibility. You accept that you must not give the Wallet account details to others or allow them to use it for charges, identification or any other purpose. If you do so, you will be liable for all charges made with the wallet as a result.
  2. You shall be relieved from any financial exposure resulting from fraudulent or unauthorized use of the wallet and related services from the time the report of compromise of your wallet account is received by us from the concerned person. Prior to the receipt of such a report, you expressly agree to be held liable to us for any and all transactions, purchases, and charges made or incurred from the use of the compromised wallet. Should you fail to immediately report to us the compromise of your wallet account upon discovery, we or our affiliated merchants shall be rendered free and harmless from any and all liabilities arising out of the wallet account’s compromise.
  3. You will be required to provide your name, address, wallet number, identification document and other details for identification purposes. You agree to provide us all information and assistance reasonably requested in order to make a timely and complete investigation of the compromise, and we reserve the right to investigate the compromise. If your wallet is lost or stolen, we may issue you a replacement wallet account with a value equal to the available balance on your wallet at the time you notified us of the compromise, at our sole discretion.

F) Reload and transaction.

  1. We permit a one time top-up of up to an amount of money as set forth in fees and charges table while your wallet registration is being processed.
  2. Your wallet is a reloadable account where you have completed all registration requirements as may be determined by us, meaning Know Your Customer (KYC) validated.
  3. Where wallet has been designated as a reloadable account, the maximum remaining balance on the wallet shall be up to a specific amount as set forth at our own discretion. You can spend up to a limited amount per day and per month as defined in the fees and charges table on website. Each time you use your wallet, the amount of the transaction will be debited from your wallet’s available balance. You agree not to make a purchase or other transaction in excess of your wallet’s available balance. We have the right to reject all of your requests to make any purchase or any other transaction or if a fee deducted from your available balance exceeds the available balance on your wallet.
  4. Transactions are indicated as pending, completed, failed or cancelled.

G) Transfer Credit Service

  1. For Senders
  2. These terms and conditions (“Terms”) apply to and regulate your use of wallet’s transfer credit service (“Transfer Credit Service”). The Transfer Credit Service allows you to request (“Transaction Request”), using the transfer credit function in your wallet account (“Account”), that we carry out a transaction (“Transfer Credit Transaction”) to transfer an amount specified by you (“Transfer Amount”) from your wallet account to your designated recipient (“Recipient”).

  3. For Recipients
  4. These terms and conditions (“Terms”) apply to and regulate your use of virtual our transfer credit service (“Transfer Credit Service”) to receive a specified amount of funds (“Transfer Amount”) from a customer (“Sender”) of MatchMove who has requested wallet to transfer the transfer amount to you (such request to transfer, your request to receive and the transfer to you of the transfer amount, the “Transfer Credit Transaction”). You are required to accept and agree to these terms and conditions before you will be able to receive the transfer amount which is the subject of the transfer credit transaction.

  5. to the extent that any of the limitations set out above are not permitted by law, our liability to you arising from or in respect of the transfer credit transaction, whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any and all losses, damages or liabilities caused or arising from or in relation to the transfer credit service and/or under or relating to these terms shall not exceed the value of the transfer credit transaction.

H) Transaction history.

You may access the wallet app or website to view the transaction history. You acknowledge and agree that we are not under any obligation whatsoever to issue a monthly statement to you detailing the transactions conducted by you through the wallet system.

I) Disputes and erroneous transactions.

  1. The details in the SMS/email confirmation message after every transaction and/or the entries in the transaction history are presumed true and correct unless you notify us in writing of any disputes thereon within twenty four (24) hours from the time of transaction. If no dispute is reported within the mentioned period, all transactions and the entries in the transaction history are considered conclusively true and correct.
  2. Disputed transactions shall only be credited back to your wallet once the claim/dispute has been properly processed, investigated, and there has been a clear finding that you are entitled to the credit.